ANALYSIS OF SATISFACTION TOWARDS THE APPLICATION OF DENTAL HEALTH INFORMATION SYSTEM

Abstract

Dental and oral health has become one of the important parameters of general health. The latest data from the Indonesia Health Survey in 2023 shows that dental oral health problems affect 56.9%, while those who come to health facilities to be treated are only 11.2%. Therefore, there is an imbalance in the number of them, and some patients are not getting the treatment. This study aims to digitalize health management to cover the promotive, preventive, and curative aspects of dental health through an application named My Dental Hygiene Care and test the eligibility of the application by respondent satisfaction. The methodology used was a total sampling of dental hygienists in Manado City who carry out individual dental and oral health care for as many as 30 respondents. The application was built with promotive preventive aspects through educational materials related to dental health and curative in the form of disease diagnoses, medical records, and treatment for the patient. The satisfaction method used PIECES, which analyzed the application by its Performance, Information, Economy, Control, Efficiency, and Service. The results show that the respondent's satisfaction is 4.58, showing that the dental hygienists are satisfied with My Dental Hygiene Care. In conclusion, the digitalization of health management at My Dental Hygiene Care is eligible